Call Taker / Dispatcher

Highlights:

• Full-Time
• Benefits Offered: Dental, Life, Medical, Retirement, Vision
• Compensation: $35,000 to $65,000 per year (plus commission)

We are currently seeking a professional and ambitious Call Taker CCR” / dispatcher with some office management experience to develop and grow with our company.

Position Summary:

This position is responsible for field personnel dispatching, and managing the inventory, daily office details including bookkeeping , A/R and A/P. It is an important responsibility as this is a vital position in maintaining our ability to establish, grow, and maintain a client base. Anyone performing in this capacity must have the ability to effectively communicate with field personnel, internal support personnel, as well as the customers.

Job Responsibilities:

Manage our current team of dispatchers and CCR

• Develop a clear understanding of each technicians’ strengths and weaknesses
• Know local area and be able to read a map
• Understand schedule as it evolves throughout the day
• Prioritize calls
• Accurate documentation of proper forms related to technician and calls
• Communicate call status to other employees and managers
• Track Scoreboard
• Know the steps necessary for Dispatching for Profits
• Make sure customers are 100% satisfied
• Manage and ensure daily call count is met
• Meeting time commitments 90% of the time.
• Source necessary equipment, parts, and materials
• Manage the inventory flow and processes
• Debrief daily on sales and production progress
• Basic accounting / Bookkeeping

Job Requirements:

• High School education (minimum)
• High-level of basic computer skills, includes Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal
• Positive can-do attitude.
• Ability to lead and participate in a team.
• Good attention to detail and follow through.
• Ability to perform multiple tasks in a fast pace environment.
• Understand all products and services offered
• Know and understand the role and duties of the CCR and how it related to dispatch
• Know and understand the type and the reason for various equipment, which may be used on the service calls.
• Handling of human resource related issues
• Review and analysis of daily management essentials report
• Review and analysis of daily, weekly and monthly financial reports
• Review, analysis, and bid submission on company insurance
• Daily management of cash flow
• Preparation of company budget as well as quarterly reviews of budget
• Review accounts payable and accounts receivable
• Administering and communicating all company benefits
• Strong numerical/financial aptitude
• Ability to work independently
• Good computer skills
• Strong ability to multi-tasks
• Ability to get along with and work with other team members
• Ability to work well under stress
• Have an exceptional ability to understand the needs of the customer
• Position Requires ability to occasionally lift office products and supplies, up to 20 pounds

We are excited to offer all full-time employees:

• Paid training
• Paid vacation
• 401k / IRA
• Retirement plan
• Flexible spending benefits.
• Medical, Dental, Vision and life insurance

Apply Now